A timeline of shipped work.

2023 – Present

Honeywell

Lead Product Manager — Operational Intelligence

Atlanta, GA

• Led redesign of the subscription and licensing experience, integrating Zuora and Flexera into Honeywell's Fabric platform — unblocking $500K in delayed orders and preventing $1M+ in revenue leakage.
• Led 0→1 development of a new platform application enabling scalable orchestration and automation workflows; co-authored 2 patent filings (granted/pending), strengthening Honeywell's IP portfolio.
• Partnered directly with Fortune 100 enterprise customers to identify business needs and shape product strategy, generating $16M+ in software revenue and $135M+ in associated hardware sales.
• Drove product strategy and roadmap for a customer-facing SaaS platform supporting 600+ enterprise customers, synthesizing customer feedback, telemetry data, and market insights into prioritized roadmap decisions.
• Led cross-functional initiatives across engineering, sales, and executive leadership to deliver high-impact platform capabilities including anomaly detection, edge automation rules, virtual device management, and indoor locationing.

2017 – 2023

Univfy

Head of Provider Solutions — Senior Director of Implementation & Product Management

Los Altos, CA

• Senior Director of Implementation & Product Management2021 – 2023
• Director of Implementation & Product Management2018 – 2021
• Product Manager2017 – 2018

• Built and scaled a digital product catalog generating 90–95% of company revenue; managed end-to-end product lifecycle from discovery through launch and iteration.
• Led 0→1 development of "Your Fertility Report" during COVID-19 — a new personalized patient product that achieved 50%+ customer adoption and drove 150% contract upgrades for legacy customers.
• Reduced customer support issues by 80% by leveraging user feedback and data to build self-service features and actionable product enhancements.
• Redesigned the Patient CRM Portal from a legacy system into a scalable, flexible platform — reducing update time from days to under one hour and enabling PMs to handle the majority of customer change requests without engineering involvement.
• Built and mentored a team of Product and Program Managers; applied GDPR and HIPAA data privacy best practices across product development and platform design.

2016 – 2017

Change Healthcare

Product Manager — Accelerate Development Program

San Mateo, CA

• Led development and launch of Phase 2 of a healthcare payment platform reaching 23M+ users of a Fortune 50 insurance company.
• Built and launched a support portal for a new payments platform from concept to launch, leading a 20-person development team based in Taipei, Taiwan.
• Standardized the executive escalations process using Salesforce and Tableau, creating companywide dashboards for SVP-level reporting; avoided $100K+ in potential SLA penalty payouts through gap analysis.
• Applied Design Thinking methodology to define product features and user experiences for enterprise clients, including a product deal engagement with an $800 billion tech company.

2015 – 2016

Atlanta Marriott Century Center

General Accountant

Atlanta, GA

• Identified and resolved a system tax error resulting in $50K+ in annual savings.
• Conducted financial analysis and reporting to support budgeting, forecasting, and operational decision-making.